Welcome to www.maltapass.com.mt, a website which is owned and run by Malta Pass Limited (“MPL”), a company registered in Malta.
This document is divided into two parts:
Part 1, which regulates the sale of cards from www.maltapass.com.mt (the “Website”). You should read this part if you intend buying a card from our Website;
Part 2, which provides terms and conditions which apply to users of all cards, whether bought from the Website or from a physical location. You should read this part if you have bought a card from our Website or from a sales outlet selling our cards.
In these terms and conditions, “Cards” means Malta Pass Cards which grant holders access to attractions/tours in Malta and Gozo.
PART 1 – SALE OF CARDS THROUGH THE WEBSITE
1. Our contract
When you place an order to purchase a Card from MPL, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a Card or Cards which is accepted by us when we send e-mail confirmation to you confirming the sale of the Card or Cards (the " Confirmation E-mail"). That acceptance will be complete at the time we send the Confirmation E-mail to you.
If you wish, we can arrange for delivery to an address provided for this purpose. While we do our utmost to ensure the Card will arrive in the shortest possible time, MPL cannot be held responsible for any delays in the postal service. The Malta Pass does not guarantee shipping and does not accept any liability. Mislaid or missing orders may only be reissued with additional payment.
2. The Malta Pass Guide
With each order made by you, we will send you a Malta Pass Guide. This guide contains information about the attractions/tours to which the Card gives you access. Please note, however, that whilst we make reasonable efforts to ensure that the Malta Pass Guide is up to date, printing restrictions mean that there may be additional attractions/tours to which your Card gives you access which are not listed on the Guide or there may be attractions/tours listed on the Guide to which the Card no longer gives you access. Accordingly, you should visit our Website to view the complete and updated list of attractions/tours to which the Card gives you access.
3. Refunds and Cancellation of Purchase
Since the Card relates to the provision of access to leisure services which we undertake to provide, through our service providers, within a specific period of 365 days, cancellation of this contract is not allowable. MPL does not offer refunds.
MPL does not sell Cards for purchase by children. If you are under 18, you may use our Website only with the involvement of a parent or guardian.
5. Electronic communications
When you visit our Website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
6. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to the Website, any policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Conditions of Sale in force at the time that you use the Website or that you purchase Cards from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
The language of this agreement is English.
8. Our details
Malta Pass is a trading name of MPL.
MPL’s details are the following:
Malta Pass Ltd
Pinto Wharf, Forni Terminal
Floriana FRN 1913
Registration Number: C 51707
VAT Number: MT 2022-1927
Tel: (+356) 2744 2233
PART 2 – TERMS AND CONDITIONS APPLICABLE TO USE OF ALL CARDS
1. Card Validity
All Cards are valid 365 days from date of purchase. The Card becomes active from the moment it is first used and is then valid for 24 hours, 48 hours or 72 hours, depending on the type of card purchased.
2. Access to Site Attractions/Tours
Card holders can visit each attraction/tour only once with the Card. The Malta Pass Guide contains information about the attractions/tours to which the Card gives you access. Please note, however, that whilst we make reasonable efforts to ensure that the Malta Pass Guide is up to date, printing restrictions mean that there may additional attractions/tours to which your Card gives you access which are not listed on the Guide or there may be attractions/tours listed on the Guide to which the Card no longer gives you access. Accordingly, you should visit our Website to view the complete and updated list of attractions/tours to which the Card gives you access.
3. Non-Transferable and Non-Refundable
All Cards purchased are non-transferable and non-refundable. There will be no refunds or replacements for lost or stolen cards.
4. Attraction/Tour Operators
All participants listed on this website are contractually bound with MPL to offer free entry to Card holders. We have taken all reasonable care to ensure that only properly run and reputable facilities of good standing are within the Malta Pass scheme. However, we will not be liable for any deficiencies in service, quality of merchandise or health and safety pertaining to any particular facility. All complaints or claims must be made directly to the facility concerned.
You should also note that access to certain facilities is subject to terms and conditions imposed by the facility owner. You must comply with these terms and conditions to obtain access to the facility.
5. Opening Times and Days
Opening times of attractions/tours will fluctuate from time to time and therefore it is recommended that you check with the attraction/tour concerned prior to visiting it to ascertain the current position.
You should also note that some attractions/tour may be subject to temporary closure due to unforeseen circumstances. No refunds can be given in the event of any such temporary closure.
6. Pricing, Payment, Availability and Liability
We list availability information for services sold by us on the Website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability.
All prices are inclusive of VAT. Payments are to be made in Euro, and by means of one of the following credit Cards: [BOV Cashlink, VISA, or Mastercard].
All prices are correct at the time of publication.
Whilst we take every care in choosing our service providers, inclusion of an attraction/tour in our range does not mean that we guarantee the safety standards or satisfactory performance of any of these service providers. MPL’s liability for any claim of breach of obligation shall not exceed the price the Card. All these terms and conditions apply as a condition of using any Card. These terms and conditions do not affect your statutory rights as a consumer. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
When you purchase a Card you are accepting these terms and conditions.
8. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
10. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Malta and applicable regulations and directives of the European Union. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of Malta.